When the person who decides is not available

If nobody answers a card, nothing irreversible happens. Hand-over to another person is not published.

What is published

The decision owner you name. Decisions that matter arrive on the Desk, one card each, with the question and a recommendation first, options side by side and evidence attached; a card missing context is refused before it reaches the owner. If nobody answers, nothing irreversible happens: anything that leaves the organization, such as a message to a customer or a payment, waits for the owner's deliberate confirmation. Scheduled briefings list what is waiting on the owner. Every decision is recorded with who made it, when and what they chose.

What is not published

How a card is handed to someone else while its owner is away is not published here. Ask the team.