When a decision goes to a person

What always reaches a person, how it reaches them, and what happens if nobody answers.

What always needs a person

Anything consequential or irreversible: actions that leave the organization, such as outbound messages or payments, and higher-stakes decisions, which ask for a more deliberate confirmation. You decide where the line sits, lane by lane.

Who sees the card

The decision owner you name. Decisions that matter arrive on the Desk, one card each, with the question and a recommendation first, options side by side and evidence attached; a card missing context is refused before it reaches the owner. If nobody answers, nothing irreversible happens: anything that leaves the organization, such as a message to a customer or a payment, waits for the owner's deliberate confirmation. Scheduled briefings list what is waiting on the owner. Every decision is recorded with who made it, when and what they chose.

Messages and money

Only with a person's deliberate confirmation. Anything that leaves the organization, such as a message to someone outside or a payment, is treated as irreversible: it waits for a deliberate confirm before it fires, and the weightier the call, the more deliberate the confirm. Which outbound connectors a tenant has is not published; ask the team.